At Broad Oak Group we are committed to Creating Healthier, Happier Homes & Communities across the UK
Welcome to Your Home Improvement Programme
Your energy efficiency improvements are in progress or have now been completed with Broad Oak Group.
This scheme has been funded through Platform Housing Group using the Governmentʼs Warm Homes: Social Housing Fund.
For the first 12 months following installation, all measures are covered under Broad Oak Groupʼs workmanship warranty. During this period, any concerns, faults or issues should be reported directly to us so we can arrange inspection and remediation where required.
We are available 24 hours a day, 7 days a week, 365 days of the year for support. After the initial 12-month period, ongoing warranty cover is provided by the individual product manufacturers, as warranty lengths and terms may vary between components. We will be happy to support you in locating manufacturer details or guidance should you need it beyond this time.
Thank you once again for taking part in this programme. We hope these improvements make a positive difference to your comfort, wellbeing, and everyday living.
22nd July 2026
Resident Engagement Day
Sheffield S32/S33​
2nd October 2026
Tea & Cake Morning
Stockport SK17
18th October 2026
Getting to know us morning
Derby DE6
STAGE 1
Welcome pack issued
This will give you an introduction to Broad Oak Group, direct contacts and what to expect.
STAGE 2
Assess
Whole house checks and retrofit assessment, additional requirements will be discussed for your household.
STAGE 3
Design/Technical Survey
We will discuss measures with you and confirm what could be installed in your home.
STAGE 4
Pre Start
We will confirm what measures will be installed in your home and where they will be located. Resident Declaration form filled out.
STAGE 5
Deliver
High quality installation by our workforce. Followed by regular inspections and communication from your site manager and Resident Liaison Officer.
STAGE 6
Handover
Hands on technology demonstrations, bespoke user guides, ventilation walkthroughs, energy advice and handover packs issued.
STAGE 7
Evaluate
Post-occupancy surveys, scheduled check-ins at 1 Week, 3, 6, and 12 months, and energy savings verification
STAGE 8
Improve
Annual resident forums, asset intelligence updates, & joint Platform and Broad Oak process reviews
As part of your home improvement programme, a range of energy efficiency measures may have been installed to help make your home warmer, more comfortable and more energy efficient.
Below you will find downloadable guides for each measure installed in your property. These guides explain how the measures work, the benefits they provide, what you can expect day-to-day, and how to get the best performance from them.
The guides also include useful maintenance information, frequently asked questions and contact details should you require any additional support.
Please download and keep these guides for future reference.
To help us complete your retrofit journey, please take a few moments to complete the forms below. The Measure Acceptance Form confirms the energy efficiency improvements installed in your home and that you have received any relevant demonstrations, guidance and handover information. The Resident Satisfaction Form gives you the opportunity to share feedback on your experience throughout the programme, including communication, customer service and the quality of the installation works.
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Your responses are important to us and help ensure all works have been completed to your satisfaction while supporting us to continuously improve the service we provide to residents.
We are committed to making your retrofit journey as smooth and straightforward as possible.If you have any questions or concerns, please contact the appropriate member of our team below.
ADDITIONAL
SUPPORT
If you have any accessibility requirements, health conditions, caring responsibilities or require information in an alternative format, please let us know. We will work with you to provide any additional support you may need throughout the programme
CUSTOMER CARE TEAM (MAIN OFFICE
COMPLAINTS
TEAM
ACT ON ENERGY
ADVICE LINE
OUT OF HOURS EMERGENCY LINE
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07977538122
01782 550371