PRIVACY POLICY
Broad Oak Properties LTD, Broad Oak Estate, Kingsley Moor, Staffordshire, ST10 2EL
Introduction
Broad Oak Properties LTD is committed to protecting the privacy of your personal information. Our company is registered with the Information Commissioner’s Office (ICO) to ensure transparency in our data handling practices, in compliance with the General Data Protection Regulations (GDPR) effective from May 2018.
Good information handling makes good business sense. We believe it enhances our reputation, increases customer and employee confidence, and by ensuring personal information is accurate, relevant, and safe, helps save both time and money.
Our organisation acts as a Data Controller as we retain or process information about living individuals and must comply with specific rules regarding how we collect and use personal information.
Lawful Basis for Processing
Our business must have a valid lawful basis to process a person’s data and demonstrate that the processing is 'necessary' to provide our products and services. The lawful bases we rely on include:
CONTRACT – To fulfil our contractual obligations such as providing a quotation, acting as a credit intermediary, or offering warranties.
LEGAL OBLIGATION – For example, processing data for health and safety compliance.
LEGITIMATE INTERESTS – For purposes such as developing finance plans or conducting Customer Survey Reports.
CONSENT – We request explicit opt-in consent to send information on alternative products or services we offer separately.
Collection of Information – Your Consent
We may collect personal information that you voluntarily provide. By doing so, we will assume you have read this Privacy Notice and consent to your information being used in the ways described. You may later withdraw your consent by writing to us at the address above.
Collection of Your Information
We may collect and process data you provide when:
- Purchasing products or services
- Filling out forms
- Corresponding with our Sales or Customer Relations teams
- Applying for employment
- Registering for alerts or interacting via social media You confirm that any information you provide is accurate.
We only collect data necessary for service delivery and improvement.
Reasons for Collection of Your Information
We collect data including your name, DOB, contact details, job title, payment details, IP address, etc., to:
- Identify you during communications
- Assess service/product eligibility
- Meet regulatory obligations
- Administer services/products
- Prevent loss, fraud or criminal activity
- Conduct credit checks
- Improve our services
- Contact you about products, services, promotions
- Maintain legal and warranty documentation
We may disclose personal data during business transfers or legal obligations.
Sharing Your Information
We may share data with advisers, regulatory bodies, lenders, credit agencies, insurers, fraud prevention agencies, and third-party service providers. Information may also come from third-party lead generators, data profiling companies, or recruitment agencies.
Access to Information
You have the right to access, correct, or request a copy of your personal information. Requests may incur a fee if deemed excessive. Requests can be made in writing to the address above.
Policy Changes
We may occasionally update this Privacy Notice to reflect company and customer feedback. Changes will be posted on this page.
Breach Notification
We have processes to identify, report, and resolve personal data breaches efficiently.
Data Protection Complaints
If you have concerns, write to us at the address above or contact us at marketing@certasenergy.co.uk.
If unresolved, you may contact the Information Commissioner’s Office at 0303 123 1113 or visit www.ico.org.uk.
Security
We implement physical, electronic, and managerial safeguards to protect your data. Only authorised personnel and vetted service providers may access your data. Data processed outside the EU will be protected through legal agreements or international frameworks.
Data Retention
We retain your data only as long as necessary: - Account information for six years - Unsuccessful job applications for three months - Fraud-related data for up to six years
You may request data deletion or withdraw consent at any time, except where legal obligations require retention.
Cookies
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External Links
Our site may contain links to third-party websites. We do not control these sites and are not responsible for their privacy practices. Please review their privacy policies.