COMMUNITY CARE
Enhancing Customer Care and Wellbeing in Social Housing Communities
OUR COMMITMENT
TO THE COMMUNITY
At Broad Oak Group, we believe our work goes far beyond property improvements. We're committed to supporting the people and communities we serve, creating meaningful, long-lasting impact in every neighbourhood we work in.
OPEN DAYS AND TRAINING OPPORTUNITIES
We regularly host open days that give residents the chance to learn more about retrofit and construction careers. From hands-on demonstrations to Q&A sessions with our teams, these events are designed to build local skills and inspire future employment opportunities.
APPRENTICESHIPS THAT LEAD TO CAREERS
We offer local apprenticeships across a range of trades and disciplines. Many of our apprentices go on to secure full-time roles within Broad Oak Group, building stable, long-term careers that stay within the community.
LOCAL EMPLOYMENT FOR LOCAL PEOPLE
We actively recruit from the communities we serve. When we visit homes or estates, we look for ways to engage with unemployed residents and help them access employment or training opportunities within our business or through our partners.
GOING ABOVE AND BEYOND FOR OUR CUSTOMERS
Over the years, we’ve proudly delivered free works and services for residents in exceptional circumstances. Whether it's minor repairs, urgent support, or help in challenging times, we believe in doing the right thing, even when it’s not part of the job.
A PEOPLE-FIRST APPROACH
Every interaction matters. Whether we’re delivering energy efficiency upgrades, retrofitting homes, or offering employment support, our focus is always on treating people with care, respect, and dignity.
PERSONALISED SUPPORT
FOR EVERY CUSTOMER
Dedicated Team for Every Project
Every client is supported by a dedicated Scheme Manager, Site Manager, and Customer Liaison Officer, ensuring smooth delivery, strong customer engagement, and high satisfaction at every stage.
DESIGNATED
SCHEME MANAGER
Oversees the project from start to finish, ensuring everything stays on time, on budget, and aligned with client goals.
SITE
MANAGER
Manages day-to-day operations on-site, coordinating teams and ensuring high-quality, safe delivery.
CUSTOMER
LIASON OFFICER
Acts as the main point of contact for customers, keeping them informed, supported, and comfortable throughout the works.